1. Enquiry and confirmation
Oasis Zen SL, tax ID B22585046, handles individual and business enquiries through the published email and telephone. The form is an enquiry without payment or automatic diary blocking.
Confirmation requires agreement on service, individual or group, date, time, location, scope and total price. Any deposit, special condition or extra charge is explained and accepted beforehand. Contact hours are 08:00–17:00, mainland Spain time; days and availability are confirmed individually.
2. Prices and duration
“From” amounts are starting prices per person including applicable taxes. Each service page explains its scope. Length, density, colour history, technique and extra work may change the quote. The total and acceptance of any extras are confirmed before starting.
Durations are estimates. Combining services requires a compatibility and sequencing check. Website tools illustrate a proposal; they are not a fixed offer or a confirmed schedule.
3. Preparation and suitability
Preparation requirements are explained for the selected service. Colour services consider relevant history, manufacturer instructions and any appropriate tests. If proceeding is unsuitable, an alternative or postponement is agreed rather than performing unaccepted work.
The listed beauty services are cosmetic and non-medical. They include no diagnosis, injectables or treatment of disease. Do not send medical details through the form. Comfort and suitability are reviewed privately beforehand.
4. Changes, cancellations and arrival
Email or call as soon as possible to change or cancel. Any special condition for a group, production or appointment must be clear before confirmation. Without a charge previously disclosed and accepted, no automatic penalty applies.
Late arrival may require adjusting the service or proposing another time, with information and agreement. If Oasis Zen needs to change an appointment, it will explain and offer alternatives; advance payments for undelivered services are handled under the agreement and law. These terms do not limit statutory withdrawal rights.
5. Business assignments
The representative, participant count, per-person services, location, sequence, access and invoicing are confirmed. Productions, groups or work away from an agreed location receive a specific quotation. Travel, volume discounts and exclusivity are not assumed.
A business client should share participant contact details only with a valid basis. Numbers and general requirements are enough for an initial enquiry. A group budget example reserves neither professionals nor diary time.
6. Results, concerns and rights
Results depend on the starting point, products and subsequent care. We do not promise an exact reproduction of a reference, a medical outcome or a fixed wear period. These limits do not remove responsibility for a service that fails to match the agreement.
Send concerns with the appointment reference, description and requested remedy to onedownenough@hotmail.com. We respond without undue delay and within the applicable legal deadline. You may request applicable official complaint forms and approach competent consumer bodies or courts.
Individual distance-contract rights are explained in consumer rights. Spanish law applies without depriving consumers of mandatory protection available to them.